Far too many items in the world are designed, constructed, and foisted upon us with no understanding—or even care—for how we will use them. - The Design of Everyday Things
The design team or installers did not pay sufficient attention to the needs of those who would be using the equipment, so confusion or error was almost unavoidable. - ditto
choosing the solution that pleased me without considering its impact upon readers. - ditto
Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating. - ditto
Good design takes care, planning, thought. It takes conscious attention to the needs of the user. And sometimes the designer gets it right - ditto